That’s typical Ecometry, telling you they can’t help. When I first inquired about building a shipping station, they just told me to contact their 3rd party supplier who charges a ridiculous amount of money for the computer, scale, etc. setup. And they were POS computer setups.

As far as getting the package weights back into the system, are you talking about getting them from the Mettler scale when using UPS/FedEx? Now that I think about it, I’m not sure we had an issue there. It was more with our USPS integration, getting weights, tracking numbers, and manifest costs back in.

My guess is if you can’t get it to work with UPS/FedEx shipping methods and the scale, then its a COM port setup issue. Unfortunately I don’t have any of the systems setup anymore to verify settings for you. Which Mettler scales are you using? I think the small one’s we used with UPS were Mettler PS60 scales. We don’t have the big one here any more. The COM settings will definitely be different depending on the type of scale and size. Also, you might need to change some settings on the scale itself to match your COM settings on the computer.

Hope some of that information helps you. I know how difficult it can be to deal with Ecometry.

I am going bald over Ecom… they say they cant help me, and Mettler says they cant help me… any way to send a message to Phil Thomas who posted above to see if he was able to get it going?

Were you able to get the scale to auto input the weight into Ecometry? I am having that very frusterating issue.

Thank you in advance,

Dave

All you can set in Visual Link for the scale is the COM port and the type of scale. That would be under Settings -> I/O Setup. If its not reading the weight from the scale, you’ll want to check the COM port settings the scale is hooked up to and make sure they’re set up properly. Sometimes the scales are set to use different settings so you might have to cycle through the setup settings on the scale itself to see how its set up.

One quick way to see what settings you should use (if you’re using the same scales on other systems) is to check the COM settings on other shipping stations you’re using. That’s kind of how I figured out what I needed to do with mine.

-Bill

Thanks!

Bits per second: 9600
Data bits: 7
Parity: Even
Stop bits: 2
Flow Control: Xon/Xoff

As long as the settings on the scale match up with that, I’d think that it would work ok.

Thanks,
David

I’m not familiar with that Mettler model scale, but we do have an older large scale and I -believe- the COM settings are a little different. If you’d like, I could go verify for you. There was a CD and manual that came with our two new scales. I’d assume that Mettler ships all their scales with similar documentation.

-Bill

Thanks,
David