Typically you can find pretty good deals on computer hardware online. Usually I check Newegg and ZipZoomfly for what I’m looking for and figure out where the best deal is. This time around, I decided I’d just try ZipZoomfly out since I found what I was looking for at a reasonable price. Both items were marked as in stock and for twenty dollars for overnight shipping and I’d have my new hardware the next day. Yay! When the package arrived, I wasn’t happy. Only one item had arrived.

I call their customer service to ask what is going on. I was told after being put on hold that the second item was no longer in stock. So I ask why I wasn’t notified. She didn’t know. Needing the replacement now, I asked what they were going to do to get me the part. She didn’t offer anything and just said they didn’t have it. So I started to get a little more irate about the whole thing saying I had a hardware failure and this was the replacement I was expecting for my overnight delivery cost. She puts me on hold for 5 minutes then comes back to say there going to swap it out for the next model up. I check the specs, tell her I’m happy with that, and she puts the order through telling me it’ll be put in immediately and I’ll have it the next day (today).

Today rolls around. No email with an order number or tracking number. I call them again. A new rep checks on my order (putting me on hold again for 5 minutes) then tells me they didn’t put the order in due to a “technical” issue and that it was really being put in today. I ask why I wasn’t notified of this and she said she didn’t know. So I tell her I think this is pretty lousy customer service and all she has to say is I’m sorry. I had to basically tell her I wanted a phone call when the order went through so I could have a tracking number. I wasn’t calling them back.

Customer service is all about the customer. Zipzoomfly doesn’t seem to realize that or really care. That’s why I’ll take my business to Newegg or another e-tailer in the future.